Knowledge Base Archives: OneHost

OneHost

How Can I Migrate My Reseller Account?

OneHost will migrate all of your cPanel accounts free of charge. We will troubleshoot any server related problems associated with the migration and make sure the whole process goes smoothly. How Can I Request A Migration? To request a migration, simply sign up for any of our reseller accounts, and open a ticket requesting the …

OneHost

When Will My Account Be Activated?

All cPanel hosting accounts (shared and reseller) and Virtual Private Servers are automatically activated within a few minutes of paying your first invoice. However, there are some conditions that may prevent your service from being automatically deployed. Custom and managed services, such as WHMCS VPS, cPanel VPS, and Mail Services can take up to 24 …

OneHost

How Can I Transfer My Account?

Note: This guide is for shared accounts.  Are you getting ready to make the switch to a more reliable web hosting provider? We’re glad, and we’re going to help you with every step, including the transfer of your data. After your account is activated, simply open up a support ticket requesting a transfer. We will …

OneHost

What Forms Of Payment Can I Use?

For your convenience, we accept a number of payment methods! Each accepted method is listed below. PayPal Billing Agreements PayPal Billing Agreements are an easier way of paying for your OneHost services. From within your client area, you can create a billing agreement. Simply go to https://client.onehost.com/paypalagreement.php and click “Establish New Agreement”. You will then be presented …

OneHost

Do You Have An Uptime Guarantee

At Onra Host, we believe in the quality of our services. We only utilize the best servers, network equipment, and datacenters. However, occasionally issues outside of our control will prvent us from reaching our uptime guarantee. We have a 99.99% uptime guarantee. In the rare event we don’t meet our 99.99% uptime guarantee, we will …

OneHost

Account Suspended – What Can I Do?

If you are receiving an “Account Suspended” page when trying to access your site, it means exactly what it says – your account was suspended. This was done either automatically, or by Onra Host’s staff. The suspension could be for a number of reasons, including: Past due payment. CPU limit exceeded. Bandwidth limit exceeded. Violation of our Terms …